![]() ![]() If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. To return your product, you should mail your product to: Meta TCG, 2009 108th St, Suite 905, Grand Prairie TX 7 5050, United States. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. ![]() You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Packaging: Please ensure that the returned product is securely packaged to prevent further damage during transit.Please remember it can take some time for your bank or credit card company to process and post the refund too. Return Shipping: The customer is responsible for the return shipping costs unless otherwise instructed by our customer support team.ģ.4. Return Instructions: Our customer support team will provide you with detailed instructions regarding the return process, including the return address and any additional requirements.ģ.3. Contact Us: To initiate a return for a damaged product, please contact our customer support team within the specified time frame.ģ.2. Ship a replacement product, subject to availability and agreement with the customer.ģ.1. Issue a refund to the original payment method for the purchase price of the damaged product. Refund or Replacement: In the case of a damaged product eligible for a refund or replacement, we will provide the option to: If we determine that the damage was caused by factors other than shipping, this exception may not apply, and the return will be subject to our general policy.Ģ.3. Inspections: We reserve the right to inspect the returned product to verify the damage. Return the damaged product to us within 3 days of receiving our instructions.Ģ.2. Provide photographic evidence of the damaged product, including any damaged packaging. Notify us within 5 days of receiving the damaged product. To be eligible for this exception, please follow these steps: Damaged Products: If you receive a product that is damaged during shipping, we will gladly provide a refund or replacement. Please carefully review your order before making a purchase to ensure it meets your requirements.Ģ.1. All sales are final: We do not offer refunds or exchanges for change of mind or discretionary reasons. Singles are exempt from this refund policy and cannot be returned.ġ.1. By making a purchase, you agree to comply with the terms outlined below. This No Refund Policy outlines our guidelines regarding returns, refunds, and exchanges for purchases made through our online platform and physical store.
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